FAQ's
Frequently Asked Questions
Welcome to the Luggagez FAQ page! Here, we’ve compiled answers to the most common questions about our products, services, and policies. If you have additional inquiries, feel free to contact us.
General Questions
What is the best luggage for international travel?
At Luggagez.com, we recommend choosing a durable hard-shell suitcase with TSA-approved locks and 360° spinner wheels for international travel. Our checked luggage and carry-on suitcase sets are designed to meet most airline requirements, keeping your belongings safe and secure.
Do your cabin-size suitcases fit airline overhead compartments?
Yes! All our cabin luggage and carry-on suitcases are airline-approved and designed to fit comfortably in overhead bins. They are lightweight, compact, and easy to maneuver, making them perfect for short trips and business travel.
Are hard-shell suitcases better than soft-shell?
Hard-shell suitcases are more durable, scratch-resistant, and provide better protection for fragile items. Soft-shell luggage is flexible, lightweight, and often expands for extra packing space. At Luggagez.com, we offer both hard-side and soft-side luggage collections to suit different travel styles.
Do your suitcases come with TSA-approved locks?
Yes, many of our carry-on and checked suitcases feature TSA-approved locks for hassle-free security checks during international travel. This ensures your luggage stays secure while still allowing airport security to inspect it if needed.
Return & Refunds
Can i return the product?
Yes, you can return the product. Please contact our support team for assistance.
How long does it take to process refund?
Refunds are processed within 3 to 5 business days.
Orders and Shipping
Where does Luggagez deliver?
We Ship freely all over UAE
What are your delivery hours?
Deliveries are made from 9:00 AM to 5:00 PM (GST)
How can I track my order?
Once your order is confirm, you will receive your order tracking number and details through email and contact number that you provide during order process.
What should I do if my order arrives damaged?
Contact our customer support team immediately via email support@luggagez.com with a photo of the damaged product.
Customer Support
How do I connect with customer support?
You can reach us through the following channels:
- Email: support@luggagez.com
What are customer support hours?
Our team is available to assist you Monday to Saturday, 9:00 AM to 6:00 PM (GST).